FULFILLMENT

REFUND POLICY

At Don Creative Group, we are committed to delivering high-quality services and products. However, all contracts entered into are considered non-cancellable. As a result, any deposits or payments made toward our services are deemed non-refundable. This policy ensures that both parties are fully committed to the agreed-upon terms and that resources are allocated efficiently to meet your needs. We encourage you to carefully review the terms of your contract before making any commitments, as refunds cannot be issued once a payment has been processed.

DELIVERY POLICY

At Don Creative Group, we take pride in ensuring that our services and products are delivered on time and according to the specifications outlined in your contract. For digital services, such as website development, social media marketing, and brand development, delivery is typically completed electronically, with regular updates provided throughout the project’s timeline.

For any physical products or materials that may be part of our service offerings, we use reliable shipping methods to ensure that your items arrive in a timely and secure manner. Delivery times will vary depending on your location and the specifics of the order.

We are committed to transparent communication throughout the delivery process, keeping you informed of any potential delays or issues. Should you have any questions or need further assistance with your delivery, our customer support team is available to help ensure a smooth and satisfactory experience.

RETURN POLICY

Due to the nature of our services, which are custom-tailored to meet the specific needs of each client, we do not accept returns. This applies to all products and services provided by Don Creative Group. Once a service has been initiated or a product delivered, it is considered final. We take great care to ensure that all deliverables meet the highest standards of quality, and we work closely with our clients throughout the process to guarantee satisfaction. Should you have any concerns, we encourage you to address them during the planning and execution phases.

CANCELLATION POLICY

We understand that unforeseen circumstances may arise, which could lead to the consideration of contract termination. Clients may terminate their contract at their sole discretion under certain conditions:

• Failure to Comply with Contract Terms: If there is a breach of the agreed-upon terms, the client may choose to end the contract. We strive to meet all contractual obligations, and we expect the same level of commitment from our clients.
• Bankruptcy or Insolvency: In the unfortunate event that either party faces bankruptcy or insolvency, the contract may be terminated to protect the interests of both parties.
• Mutual Agreement: Both parties may agree in writing to terminate the contract. This requires open communication and a mutual understanding that discontinuing the agreement is in the best interest of all involved.

In all cases, we recommend a thorough review of the contract terms before initiating any cancellation. Our goal is to maintain a positive and professional relationship with all our clients, and we are open to discussions to resolve any issues that may arise.